Pacific Retirement Services

  • Sales Counselor - Retirement Community

    Job Location US-CA-Napa
    Job ID
    Location/Org Data : Name
    Meadows of Napa Valley
  • Overview


    Work at a beautiful, upscale Independent Retirement Community in Napa!


    We currently have an opening for a Sales Counselor (Full time).

    Schedule:  Monday - Friday (9am - 5:30pm)


    Benefits Include: Medical, Dental, Vision, 403b Matched Retirement Plan, Vacation, Sick & Holiday Pay, Employee/Family Scholarship Assistance Program, Career Advancement Opportunities, Employee Referral Bonuses, Training, Paid Uniforms, Public Transportation Reimbursement, Onsite Cafe, Fitness and Pool accessible to Employees!


    The Sales Counselor position is responsible for building relationships with qualified prospective residents to help guide them through the sales process and find creative ways to overcome objections through mutual discovery and agreement. The position’s primary objective is to lead these prospective residents to secure residency in the community, thereby helping the community achieve budgeted census goals.


    Sales Responsibilities (80% time allocation)

    • Sells using a relationship based sales process: conducting discovery and listening to qualified prospective resident’s needs, wants and concerns; personalizing sales approach to each individual prospective resident according to their unique personality and buying style.
    • Contributes to community census by qualifying leads, managing a pipeline of prospects, conducting sales activities, recording notes Customer Relationship Management (CRM) software, receiving deposits and moving-in new residents.
    • Self-driven daily activity management: scheduling and completing of activities and accurately recording their completion utilizing the community’s CRM software; Activities include calls in and out, emails in and out, sales tours, sales meetings and more; demonstrates tangible results of sales activities. 
    • Awareness of competition and other market factors that influence prospective residents’ decision making; displays practical application of competitive and market information in daily sales efforts.


      • Documents and communicates feedback from prospective residents, both positive and constructive, in a way that enables and enhances future decision making.


      • Collaboration with team members on the Sales and Marketing Team and the greater interdepartmental teams; participating in one-on-one sales meetings.


      Professional Development Responsibilities (10% time allocation)

      • Participates in one-on-one coaching, ongoing training and skills development and is an active participant in ongoing professional development; Recognizes areas of product improvement according to customer feedback and industry trends and offers ideas on how we the product can be improved.


      Administrative Responsibilities (5% time allocation)

      • Producing routine reporting that empowers sales activities and provides valuable information about customer preferences and objections.


      • Ensures accurate and complete documentation throughout the sales and transaction process.


      Other Responsibilities (5% time allocation)

      • Other responsibilities as assigned.


    • Requires significant advanced knowledge, usually the result of a minimum of four years of college with a B.A. or B.S. degree in Business, Communication, Marketing or related field, and/or 1-3 years’ experience in this or similar field.


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