Pacific Retirement Services

Resident Services Assistant

Job Location US-CA-Napa
Job ID
Community Services
Location/Org Data : Name
Meadows of Napa Valley



Work at a beautiful, upscale Independent Retirement Community in Napa!


We currently have an opening for a Resident Services Assistant (Part-time).

Schedule: Monday – Friday w/ occasional weekend day

Hours: 9am to 1pm (flexible)


Benefits Include: Medical, Dental, Vision, 403b Matched Retirement Plan, Vacation, Sick & Holiday Pay, Employee/Family Scholarship Assistance Program, Career Advancement Opportunities, Employee Referral Bonuses, Training, Paid Uniforms, Public Transportation Reimbursement, Onsite Cafe, Free parking, Fitness and Pool accessible to Employees!



To support the Director of Resident Services by ensuring the well-being of residential living residents through the delivery of high quality services in a manner consistent with the philosophy of The Meadows of Napa Valley.  Informs new residents and updates current residents, on services/programs available at the Meadows. Responsible to uphold MNV/PRS’s shared core values of: excellence, innovation, integrity, stewardship, compassion, and collaboration in fulfilling all job duties.



  • Respond to resident, family and coworker inquiries in a friendly and timely manner (i.e. phone messages, emails and walk-ins).
  • Arrange appointments with residents and families and assist at care conferences, meetings or orientations as needed.
  • Maintain social media, resident intranet, and digital signage as needed and ensure internal communications are up-to-date (i.e. posting, directory and intranet updates)
  • Assist the resident services team with programming and events in the Independent Living area. Occasionally attend scheduled evening and weekend resident events as needed. 
  • Maintain resident files. Collect and file resident paperwork and make necessary copies for front desk emergency files.
  • Prepare and set-up for presentations, resident orientations, meetings or trainings as needed.  
  • Attend weekly apartment status meetings to keep up-to-date on new resident’s move-ins and timelines.
  • Prepare new resident information packets.
  • Assist with composing CCRC protocol letters for resident transfers to a higher level of care.
  •  Respond to resident emergency pendant alerts as needed.
  • Assist with the monthly MNV resident newsletter.


  • Requires some knowledge of working in a senior community; may be through higher education, technical training or minimum or prior one year experience in long term facility or related field preferred.
  • Job role requires regular interaction with prospective residents and their families as well as daily interaction with current residents. 
  • Incumbent must have tact and diplomacy with good communication skills.
  • Must have computer knowledge
  • Must have excellent public speaking and phone skills.


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